Help
Frequently Asked Questions
| Do you offer discreet packaging? | We understand that you want your privacy; all packages are shipped in a discreet brown box from label “S. Goods”. However, “Session Corp” will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience. |
| What if my shipping address changes? | Prior to shipping out the reserved product, we will send an email reminding you to update your shipping information to your current address. |
| What happens if my item breaks during shipping? | In addition to a pre-shipment inspection, Session pieces come in a custom box with custom foam inserts. Each box is then placed in bubble wrap and placed in a larger, discreet brown box. In the unlikely event you receive a damaged or defective item, Session will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We’ll take care of the rest. Don’t throw anything away until you speak with a rep; we might need the package back! In the event you’re asked to ship a package back, we will always provide a prepaid return shipping label. |
| Do you offer discreet packaging? | We understand that you want your privacy; all packages are shipped in a discreet brown box from label “S. Goods”. However, “Session Corp” will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience. |
| What if my shipping address changes? | Prior to shipping out the reserved product, we will send an email reminding you to update your shipping information to your current address. |
| What happens if my item breaks during shipping? | In addition to a pre-shipment inspection, Session pieces come in a custom box with custom foam inserts. Each box is then placed in bubble wrap and placed in a larger, discreet brown box. In the unlikely event you receive a damaged or defective item, Session will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We’ll take care of the rest. Don’t throw anything away until you speak with a rep; we might need the package back! In the event you’re asked to ship a package back, we will always provide a prepaid return shipping label. |
Shipping & Returns
Shipping:
We deliver around the world to over 50 countries within 2-9 working days. Our standard delivery is more than standard and provides you with a 24 hour fully trackable service to your front door from our preferred delivery partners DHL and TNT Express.
Our delivery charges are calculated by volume, weight and destination country. Our products are designed from the outset to travel - they pack down efficiently and safely - and we do our best to keep our delivery charges as low as possible.
All packages are shipped from:
912 Cole Street #242,
San Francisco,
CA 94117
Returns:
We will return, refund or replace any item that arrives damaged. If you are not happy with your item, you may return your undamaged and unused purchase within 14 days, the customer is responsible for shipping charges associated with returning a non-damaged item.
Replacement Parts
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Contact
Please note, all customer service responses will be via email. We are an online-only business operating out of San Francisco, California. For marketing inquiries contact sam@sessiongoods.com.
912 Cole Street #242,
San Francisco,
CA 94117
(628) 243-0311
Terms & Conditions
This website (the “Site”) is operated by Session Inc. (collectively, “we,” “us” or “our”). Your use of, and access to, this Site is subject to these Terms of Service (these “Terms”). These Terms are a legal agreement between you and us, and they contain important information on your legal rights, remedies and obligations.
By accessing, browsing or otherwise using the Site, you (i) acknowledge that you have read and understand, and are agreeing to be bound by these Terms and that you are agreeing to comply with all applicable laws, rules, policies and regulations; and (ii) represent that you are an adult and have the legal capacity to enter a contract in the jurisdiction where you reside. This Site is not for children or persons under 21 years of age and in no event shall any child or person under the age of 21 use the Site. You further acknowledge and agree that your access to and use of the Site and the services provided through the Site are valuable benefits that you receive by agreeing to, and complying with, these Terms. If you do not wish to agree to these Terms, you may not access, browse or use the Site and you should discontinue these activities immediately.
We may change or revise these Terms at any time, for any reason and without notice, and if you use or access the Site or any services offered on the Site at any time on or after the “Last Updated As Of” date set forth above, you are deemed to have been notified of, and your use or access of the Site or any such services after that date signifies your acceptance of, any changes or revisions arising on or before that date. For this reason, please visit this page on a regular basis to ensure that you are familiar with the most recent version of these Terms. You can address your questions or concerns regarding these Terms to help@sessiongoods.com.
Age Restriction You must be 21 years of age to purchase and/or use any products sold on sessiongoods.com.
*Our products are intended for tobacco use only.*